Introduction to managed workplace and how our support is unique
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Secure Service
Your business security is a priority for us. Our team make sure your workstations and servers are up to date with the latest security patches to prevent new security flaws from being exploited
Responsive Support
We provide a fully responsive support system that is monitored around the clock by trained technicians
Guaranteed Response Times
You can be assured we are on the ball and ready to help with our guaranteed response times – there to ensure you are getting the best possible service
| Proactive Workplace | Fully Proactive workplace | |
| Proactive self-healing on faults |  |
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| Guaranteed response time | |
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| Regular backup audits | |
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| File system management | |
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| workstation monitoring and management | |
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| Server & PC rebuilds | |
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| System task automation | |
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| KnowBe4 staff testing | |
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| KnowBe4 Staff training | |
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| Included AVG anti-virus, firewall filter | |
Network Management
| Proactive Workplace | Fully Proactive Workplace | |
| All network and device monitoring | |
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| Patch management monthly | |
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| Cisco router, switch and firewall management | |
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| Remote office system | |
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| Free 125GB disaster recovery solution* | |
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| Asset logging and management | |
Client Management
| Proactive Workplace | Fully Proactive Workplace | |
| Dedicated Account Manager | |
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| Access to the client portal to review incidents, invoices, and contracts | |
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| Monthly health report | |
Proactive Workplace
Pricing based on 12 month contract- Additional PC’s = £35
- Additional Server = £85
- Call-Out Charges = £65 PH (Billed in 15 min intervals. 2.5x Price for Out of Hours)
Fully Proactive Workplace
Pricing based on 12 month contract- Additional PC’s = £45
- Additional Server = £95
- Call Out Charge = £50 PH (Billed in 15 Min intervals. 2.1x Price for Out of Hours)